Warranty
Please check out our FAQ for more information on warranty claim. *For Malaysia, Singapore & Thailand customers, no worries on warranty and shipping it back to us, we provide a 7 days 1 to 1 replacement for any manufacturing defects. Just email us at support@cytron.io, or fill out the forms here and we will be glad to replace all items with manufacturing defect.
Returns
We understand that sometimes you may have a change of mind and would like to exchange the product you just bought. No worries, If you are not entirely satisfied with your purchase, we're here to help. We will be happy to arrange a return for any unused items purchased within 30 days. Just email us at support@cytron.io, or fill out the forms here. Please contact us before returning any package.
To be eligible for a return, your item must be
- unused and in the same condition that you received it.
- in the original packaging.
- having the receipt or proof of purchase
Refund
Once we receive your item, we will inspect the item and notify you. All refunds will be credited as CytronCash.
Shipping
You will be responsible for paying for your own shipping costs for returning your item unless the product arrives damaged or defective. Shipping costs are non-refundable.