1 to 1 Replacement Warranty

Did you just receive your parts and it is defective. If it's within 7 days from the date you receive it, you are eligible for 1 to 1 replacement warranty.

  • Click on the “SUPPORT” tab on the navigation bar or click here
  • It will lead you to the “Support, Warranty & Return” page. Fill up all the details and click “Submit”.
  • Our technical team will contact you through email to assist you with your issues as soon as possible.


Normal Warranty

1.  All products unless otherwise specified:

  • 1-year warranty for manufacturing defects
  • We will not entertain any warranty request or bare the responsibility for any misuse by the user.
  • To report your product's failure or problem, please click here.
  • It will lead you to the “Support, Warranty & Return” page. Fill up all the details and click “Submit”.
  • Our technical team will contact you to help troubleshoot and verify the problem. If the product is required to be returned, we will provide you with the warranty form.
  • Every product return must be accompanied by the hardcopy of the warranty form, else it will not be processed.
  • Generally it takes 7 working days to troubleshoot, repair and test the warranty product from the date of receiving.


2.  Lithium-Ion and Lithium-Polymer Batteries:

  • 1-week warranty for manufacturing defects

 

3.  Electronic components (such as IC, Capacitor, Crystal, Relays, Switches):

  • There is no warranty for all electronic components