Overview


Direct Sales Unavailable: Cytron Technologies does not sell the rero:micro Coding Robot (incl. micro:bit) directly to customers. All inquiries regarding purchases or workshops must be directed to the appropriate Regional Training Partner.


Regional Training Partners: Customers must contact the Regional Training Partner corresponding to their region to place an order or book a complimentary introductory workshop. The list of partners and their contact details is as follows:

  • Northern Region (Perlis, Kedah, Penang): Cheryl, 016-3290069
  • Central Region (Perak, Selangor, KL, Putrajaya): Tony, 016-4123739
  • Southern Region (Negeri Sembilan, Melaka, Johor): Khor, 010-2288900
  • East Coast Region (Kelantan, Terengganu, Pahang): Cynnie, 012-9212732
  • East Malaysia (Sabah, Sarawak, Labuan): Vincent, 012-8855758

Support Guidelines

  1. Customer Inquiries About Purchasing: If a customer asks to purchase the rero:micro Coding Robot directly, inform them that Cytron Technologies does not offer direct sales. Provide them with the contact details of the Regional Training Partner for their area.
  2. Workshop Inquiries: If customers are interested in the complimentary introductory workshop, direct them to the appropriate Regional Training Partner to schedule an appointment.
  3. Product Details: If a customer has questions about the product, guide them to the product page for more information or encourage them to contact the Regional Training Partner for further assistance.
  4. Regional Clarification: If a customer is unsure about their region, assist them in identifying the correct region based on their location (e.g., Penang falls under Northern, Sabah under East Malaysia).

Additional Notes

  • Ensure that customers know that the Regional Training Partners are the sole contact points for ordering and workshop bookings.
  • Keep this article updated with any changes to the Regional Training Partners’ contact details or regions.