Orders

Parcel status
When will my parcel be delivered? Please check your parcel details at the courier's website: Gdex: https://gdexpress.com  Pos Laju: https://www.pos.com...
Tue, 31 Dec, 2024 at 12:28 PM
Regard to change details on orders
I want to change the delivery address, is it possible? Yes, possible if the order is not processed/shipped yet. Provide correct address and new contact num...
Tue, 31 Dec, 2024 at 12:28 PM
Understanding Delivery Status
Why is my parcel showing delivered but I have not received it? It may be a courier issue, or the parcel might have been delivered to the guard room. Please...
Tue, 31 Dec, 2024 at 12:28 PM
Steps to Take When Items Are Missing from Your Parcel
Items are missing in the parcel, what should I do? If items are missing from your parcel, please contact support team at support@cytron.io or WhatsApp us a...
Tue, 31 Dec, 2024 at 12:28 PM
Shipping Delays
Why is my parcel not shipped yet? Your parcel may not have been shipped yet because your order includes out-of-stock items. This is indicated during checko...
Tue, 31 Dec, 2024 at 12:29 PM
Options for Orders with Out-of-Stock Items
What can I do if my order contains an out-of-stock item?  If your order contains an out-of-stock item, you can contact support to choose between the follow...
Tue, 31 Dec, 2024 at 12:29 PM
Restrictions on Purchasing Lithium Batteries
Why can't I buy lithium batteries? Some batteries cannot be shipped to Sabah, Sarawak, or internationally due to air shipping restrictions for safety r...
Tue, 31 Dec, 2024 at 12:29 PM
Parcel Collection Working Hours
Can I collect my parcel on weekends? You cannot collect your parcel on weekends; it can only be collected from Monday to Friday between 8 AM and 5 PM, and ...
Tue, 31 Dec, 2024 at 12:29 PM
Self-collect option on another platform
Is self-collect available for orders from platforms other than the website? Self-collection is only available for orders placed directly on cytron.io. Unfo...
Tue, 31 Dec, 2024 at 12:30 PM
International Order Tax Responsibilities
Is the tax for international orders paid by Cytron? No, the tax for international orders is not paid by Cytron. Instead, it is the responsibility of the cu...
Tue, 31 Dec, 2024 at 12:30 PM